The ability to manage does not come automatically to managers and supervisors yet today they need to take a proactive approach to the modern day team being able to respond appropriately to different situations.
At the end of the programme participants will be able to:
- Understand roles and responsibilities ofmanagement.
- Know what motivates people and how to use that knowledge.
- Be able to gain interest and commitment to a goal.
- Prioritise decision making and communicate them appropriately
- Know how to communicate effectively in different situations.
- Support under performers in an empathetic manner.
- Develop behaviour through reinforcement.
- Be able to resolve conflicts.
- Understand triggers and resistance when implementing new ideas.
- Delegate more often in an appropriate manner.
- Inspire change with coaching, mentoring and counselling.
- Understand yourself and know what changes are needed to maintain your own performance.
- The four situational management approaches plus
- Commitment to measured objectives at all levels
- The three rules of change and how to apply them
- Dealing with management challenges and making them drivers for change
- Sharing information and supporting their own team members and other teams
- Overcoming barriers to communication
- Verbal and non-verbal behaviour in influencing people
- Using empowerment to improve performance
- Decision-making thinking and communicating decisions
- Types of motivation and how to use them
- Challenging and giving assertive feedback for improved performance.
- What to do when reinforcement fails and resolving the lack of performance
- Dealing with conflict assertively
- Understand your own behaviour and know how to improve your performance.
The programme is delivered over a day with a combination of formal content and exercises.