Presenting a Positive Total Image
This highly interactive programme combines formal content, workshop activities and individual exercises to improve personal effectiveness and confidence. From self-worth, communication and assertiveness to active listening – ensure you and your team give the right impression first time, every time.
Developing and Using Assertive Behaviour
This one-day practical and informative programme seeks to explore and improve face-to-face and telephone communication. Seeking to help participants recognise a range of verbal and non-verbal behaviours, participants will also learn how to handle and diffuse difficult situations in a positive manner.
Basic Communication Skills
Understanding and employing both verbal and non-verbal styles of communication well and appropriately builds confidence and good business. This one-day programme is a great introduction to the importance and effectiveness of good communication at all staff levels.
Effective Face to Face Communication
An incisive programme exploring human behaviour and communication in different situations, offering participants a range of tools and ideas to help guide and improve their own skills combined with a greater understanding of others’ needs.
Improving Interpersonal Relationships
Valuable at all levels of staff, this highly interactive one-day programme seeks to explore, inform and encourage positive communication skills throughout the work place, including ways to deal with negative behaviour and minimise conflict.
Misdirected, inappropriate or disproportionate – anger can affect a person’s decision making and performance. Offering a better understanding of the causes of anger, plus a range of practical coping techniques, this programme is delivered in two or four half-day segments and is designed for small groups or one-to-one sessions for those who have difficulty in controlling their anger.