This highly interactive programme combines formal content, workshop activities and individual exercises to improve personal effectiveness and confidence. From self-worth, communication and assertiveness to active listening – ensure you and your team give the right impression first time, every time.
This one-day practical and informative programme seeks to explore and improve face-to-face and telephone communication. Seeking to help participants recognise a range of verbal and non-verbal behaviours, participants will also learn how to handle and diffuse difficult situations in a positive manner.
Understanding and employing both verbal and non-verbal styles of communication well and appropriately builds confidence and good business. This one-day programme is a great introduction to the importance and effectiveness of good communication at all staff levels.
An incisive programme exploring human behaviour and communication in different situations, offering participants a range of tools and ideas to help guide and improve their own skills combined with a greater understanding of others’ needs.
Valuable at all levels of staff, this highly interactive one-day programme seeks to explore, inform and encourage positive communication skills throughout the work place, including ways to deal with negative behaviour and minimise conflict.
Misdirected, inappropriate or disproportionate – anger can affect a person’s decision making and performance. Offering a better understanding of the causes of anger, plus a range of practical coping techniques, this programme is delivered in two or four half-day segments and is designed for small groups or one-to-one sessions for those who have difficulty in controlling their anger.