Basic Communication Skills - Coach The Mind
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Basic Communication Skills

This one-day programme is designed to introduce staff at all levels to the fundamentals of communication techniques.

Objectives

At the end of the course participants ill:

  • Understand the importance of effective communication
  • Be aware of the different types of communication
  • Improve their communication skills
  • Learn how to communicate their message effectively
  • Build their confidence and skills to articulate and package their ideas
  • Understand how to use personality to get a clearer more coherent message across
  • Learn methods of establishing memorable key points

Content

Topics to include:

  • What is communication?
  • What are the barriers to communication?
  • How can we communicate more effectively?
  • Interpersonal communication – how it can help us
  • Verbal and non-verbal communication
  • Learning to respond not react
  • Using interpersonal skills to gain the commitment of others
  • Actions to take to improve effectiveness
  • Using your natural persona to make your point
  • Establishing key points and making them memorable
  • Adjusting language
  • What prevents us from having impact on others?
  • Adapting your own behaviour for maximum impact
  • Creating empathy
  • Using the voice, Listening, observing, questioning
  • Words and language
  • Understanding other people’s values and motivation

Training Methods and Duration

The one-day programme will be a highly interactive combination of formal content, role-play and individual exercises.