Counselling Skills in the Workplace - Coach The Mind
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Counselling Skills in the Workplace

A programme of current techniques and approaches designed for people who use counselling skills in their job role.

Aims of the Programme

Anyone who uses counselling techniques in their job role with people who are under stress or have difficulties in achieving the employment goals will periodically need to revisit basic skills and seek to re-focus their own self-awareness. This programme offers the essentials of current counselling methodology, looks at the role of the counsellor in the workplace, the responsibilities and the pressures that can be involved.

Programme Outcomes

At the end of the programme participants will be able to:

  • Use observation, understanding and reflection skills to create an empathetic environment.
  • Recognise the importance of giving appropriate feedback.
  • Help clients gain a new perspective on their situation.
  • Demonstrate an understanding of professional boundaries in the counselling role.
  • Be aware that self-awareness and the counsellor’s value and beliefs affect the counselling process.
  • Explore with clients new ways of looking at behaviour, thinking, feelings, resources and coping strategies.
  • Have an understanding of the main differences between the prime schools of counselling and their comparative impact on the client/counsellor relationship.

Programme Content

  • Paraphrasing, clarifying and summarising client exchanges.
  • Delivering constructive and reflective feedback.
  • Demonstrate to the client attention and active listening.
  • Identify patterns, links and appropriate forms of challenge, self-disclosure, recognition patterns and silence.
  • Identify and explore new ways dealing with the issues raised.
  • Evaluate the client’s responses to new perspectives.
  • Analyse appropriate and inappropriate interventions or situations in the client/counsellor relationship.
  • Consider the topics of confidentiality and the different settings that can impact on ethical practices.
  • Knowing how to establish and maintain the boundaries of a professional exchange and supervision.
  • Identify one’s own attitudes and prejudices that may hinder the growth of an appropriate counselling relationship.
  • Be aware of own self-concept and realise the potential for individual growth.
  • Identify own emotional and intellectual reaction to experiential exchanges.
  • Consider the precepts of Psychodynamic, Behavioural, Humanistic and Cognitive schools.
  • Identify the ways in which these works are helpful in developing the client/counsellor relationship.
  • Analyse factors such as projection, transference, 
  • Know how to maintain the focus of the exchange in the ‘here and now’.
  • Be able to analyse the process of change in the client /counsellor relationship.
  • Know the purpose and benefit of ongoing assessment.

Programme Delivery Method and Duration

The programme will be a combination of formal delivery group exercises and role-plays.

It is envisaged that the programme will be structured into one full day and two half-day sessions, thus enabling participants to apply skills learnt and feedback effects to the group. Subsequent sessions could also consider bringing active examples to the group for consideration in workshop activities.